There are certain verbal etiquettes that must be observed between people. Keeping these norms is particularly important in the workplace where people gather and meet for business. What we say becomes directly linked to our work performance, and inappropriate speech and actions can easily cause misunderstandings. Linguistic etiquette cannot be overlooked in our work life. This article looks at the proper etiquette for each situation to enable fruitful relationships to be built by being considerate of other people.
Linguistic etiquette for the workplace
Language is a means of communication, but it is also an important measure of a person’s character and attitude. Improper verbal expressions can unintentionally lead to misunderstandings, making it difficult to express your intentions clearly. The importance of linguistic etiquette increases twofold in the workplace where cooperation with other people is vital. Language in the workplace is the starting point for building healthy relations and is a major factor in determining performance.
If so, what are the crucial etiquettes that should be observed at work? First is how you address other people. Since you are in a place of business, it is best to use the official titles set by the company. You should refer to the individuals by their official titles along with their names. Simply by using the appropriate titles, you convey to the other person that their position is being respected.
Second is to preserve language decency. Keep in mind that verbal etiquette is an important human value and social contract. Think about what you can and should not say, and use filtered language. It is also necessary to possess the basic ability to sense the atmosphere in the room. Let’s not forget that language is an expression of yourself.
Verbal etiquette that drives results
Work life is a series of conversations. Communication with subordinates, colleagues, bosses and business partners is necessary in all the processes of establishing and leading projects and deriving results. To this extent, language skills within the workplace drive work performance. Fluid conversations lead to achieving goals, but rude speech and actions hinder the path to achievement. This is why verbal etiquette is so important in the workplace.
What is needed to acquire the language skills that are directly related to performance? Aristotle once said that to persuade others, we must possess three qualities: credibility, logic, and emotional appeal. The message that the speaker is trying to convey must be based on universal trust, the logic must be valid, and at the same time, it must be able to influence the listener’s emotions.
To possess these three qualities, it is first necessary to deliver an accurate message with distinct and vibrant expressions. Speaking clearly and expressing opinions confidently convey a sense of trust to the listener. Second, it should be remembered that the focal point of a conversation is the listener. You should progress with the conversation while always considering what will help and what will be of benefit to the other person. Third, you must demonstrate linguistic appeal with an honest and sincere attitude. You can only reach a person when there is genuine sincerity.
If reaching the hearts of others is directly related to work performance, it is also crucial to not hurt their feelings. Disrespectful remarks or rude speech and actions can cause discomfort and negative emotions within the organization. A negative environment lowers work performance and makes it more difficult to achieve goals. On the other hand, polite speech and actions that respect other people increase the degree of cooperation between departments and make it easier to attain objectives. When having a conversation, consider the other person’s feelings and be careful with your words and actions. This most basic attitude is linked to your performance.
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