The Foundation of Trust Built with Sincerity and Competency
The way of business changes according to the atmosphere of the times. The same applies to finding new customers as well as maintaining relationships with old customers. It is the era which requires changes from skills to competencies, and a sincere approach in work. Let us take a look at the essential elements of trust that capture the hearts of the customers and that are right for the times.
The era of the right business head to head
The sales business is a field that is by no means easy to learn related skills, and where there is a saying that “anyone can do it, but not everyone can do it.” There are practical details that cannot be learned through theories, and a keen sensibility is essential, as responses need to differ depending on the person. Nevertheless, there are common flows in the core of the business such as social mindset, forming friendships, skillful speech, and good impressions, and employees who are new in sales business have tried to embody them.
However, these sales skills that seemed to settle over a long time are now changing direction in the new era of information overload. So, it is more important to deliver objective and accurate information, cooperate with transparency and reliability in the social atmosphere where trade based on friendship is impossible, and to sincerely prepare and complete contracts. In short, this is the era of right business.
Trust built based on solid competency and sincerity
These days, to increase your performance through sales business, you need to have strong competencies. You need to develop competencies to persuade the customer based on accurate facts and data, and for foreign customers, you need foreign language ability and understanding of the culture and history of the country. Business partners no longer judge you by friendship or impressions; they simply trust people who are capable and who genuinely cooperate with them.
Of course, the traditional sales skills such as proper manners, skillful speech, and empathy for the customers are not necessarily irrelevant. You must first properly establish competence and sincerity for the work to build the foundation for trust. If you demonstrate other sales skills in addition to this, you will be able to achieve more stable performances in a solid relationship.
GLOVIS CS CARTOON
This cartoon is about the changing ways of sales business. Think about a good way of talking that should be in the balloon.
2022.02.01