Glovis Obtains a Patent for a Transport Facility for
Used Electric Vehicle Batteries for the First Time in Korea
Hyundai Glovis has obtained a patent for a “platform container” that transports used electric vehicle batteries that are in different forms for each vehicle type in one container. This container has a changeable rail-type structure by which the size of the container can be adjusted, enabling the loading of batteries from different vehicles in various sizes. Accordingly, it is expected to act as the first “platform” for used electric vehicle batteries. In addition, it can load in multiple levels, increasing the number of batteries that can be loaded in an 11-ton freight truck from a maximum of five up to 17, more than tripling the efficiency. As the batteries can be loaded straight onto the container, it enables overseas export through marine transport. It is also effective in preventing short circuits because it uses insulating material, and is safe thanks to the use of a special fixing device. Hyundai Glovis expects to become a leader in the used electric vehicle battery transport market through the acquisition of this patent. The Korea Energy Economics Institute estimates the number of used batteries in Korea to increase significantly from approximately 4,700 in 2020 to 80,000 in 2030. With the growth of the electric vehicle market, the demand for reverse logistics for used batteries is expected to greatly increase, and business in this field is also expected to grow.
2021 CS Leaders Live Conference
The 2021 Hyundai Glovis CS Leaders Live Conference, “The Wise Life of CS Leaders,” was held on February 23 to 24. The conference was set up by the Communication Team to promote the customer satisfaction policy of the year and share opinions among the CS leaders. It was conducted through 'untact' video conferencing using G-SQUARE. Major issues discussed on this day included ‘direction of customer satisfaction measurement and sharing of evaluation system,’ ‘customer inquiries on the website and guide to CS campaign,’ ‘2021 major CS events,’ etc. In regard to the questions raised during the conference, materials that were made available throughout the conference were uploaded in real-time on G-SQUARE to help the participants understand and prevent repetition of similar inquiries. Frequently asked questions during the conference were organized and distributed as FAQ data. Hyundai Glovis performs surveys on customer satisfaction regularly every year to increase the degree of customer satisfaction. Furthermore, it continues to put efforts into improving customer service by the employees through VOC responses on the website, monthly CS campaigns throughout the entire company, and publishing CS columns in company newsletters and webzines.